Returns & Warranty

We want you to be happy with your purchase. This page explains our returns and warranty approach.

Custom PCs

Because custom PCs are built to your specification, they are made-to-order. We will always work with you to resolve any issues, and any faulty components are covered by the relevant manufacturer's warranty. Please contact us promptly if you experience any problem.

Repairs & upgrades

If a repair or upgrade does not resolve the agreed issue, please contact us so we can put it right. Work carried out is covered against defects in workmanship.

Statutory rights

Your statutory rights under UK consumer law are not affected by anything in this policy.

How to request a return

Contact us through our contact page or your account, quoting your order or booking reference. We will guide you through the next steps.

Refunds

Where a refund is due, it will be made to your original payment method. Refund eligibility depends on the nature of the order and whether work or component sourcing has already commenced.